MY ACCOUNT

Refund Policy

1. Money-Back Guarantee

We offer a 7-day money-back guarantee on selected hosting plans. If you are not satisfied, you may request a refund within 7 days of your initial purchase.

2. Eligibility for Refund

Refunds are only applicable if:

  • The request is made within the refund period
  • The service has not been misused or violated our Terms of Service
  • It is the first purchase of the service

3. Non-Refundable Services

The following are non-refundable:

  • Domain name registrations and renewals
  • Setup fees
  • Add-ons and third-party services
  • Renewals of hosting plans

4. Cancellation Policy

You may cancel your service at any time. However, cancellation does not guarantee a refund unless it falls within the refund period.

5. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.

6. Service Suspension

Accounts suspended due to violations (e.g., abuse, illegal activity, or non-payment) are not eligible for refunds.

7. Chargebacks

Initiating a chargeback without contacting us may result in account suspension and restriction from future services.

8. Changes to Refund Policy

VELOCE HOST reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.

9. Contact Us

For refund requests or questions, please contact us at: velocehost.com